Member Benefits may be updated periodically at ACS’ discretion.
Member Benefits & Obligations
“Business Hours” 8.30am – 5pm Monday to Friday
“Lab Members” means paid up ACS members that have signed a Member Agreement.
“Lab Zone” means the area of the floor plan dedicated to ACS Lab members
“Labs” means the Innovation Labs network of River City Labs, Harbour City Labs and Bay City Labs
The Lab Zone provides members with non-exclusive 24/7 access dependent on requirements and accepted fees as shown in schedule A of the “Member Agreement”. The Lab Zone Office includes;
o ICT support available during Business Hours.
o Regular maintenance of the Lab Zone including furnishings being work-stations and chairs, heat and air-conditioning and electricity based on administrative office use.
o Use of printers/copiers/scanners available in the Lab Zone subject to a fair use policy, additional charges may apply.
o Access to Binders, Laminator, Secure waste and Paper Recycling subject to a fair use policy.
o Fully managed, high-speed, highly-available, carrier-redundant fibre broadband connection. Wi-Fi is available and access details will be provided upon joining. Ethernet is also available, please ask for assistance should you need it.
o Unlimited internet usage.
o Use of the Lab Zone kitchen areas and unlimited tea and coffee for you, your team and guests.
o Acceptance of mail and deliveries on behalf of your business during normal Business Hours.
o Access to meeting rooms and quiet rooms in the Lab Zone subject to a fair use policy.
o Able to participate in weekly and monthly Labs initiatives.
o Access to Industry Mentors.
o Access to Lockers (where available) for ACS Lab Members who are not located in a secure office. ACS does not accept responsibility for any loss or theft of or damage to property.
o End of Trip (EOT) Facilities including showers and bike racks located near Tower 1.
o Multiple Collaboration areas including the main kitchen/break out space, seating booths, high bench tables and stools, subject to fair use policies.
o Breakout zones and entertainment area.
Please note that these Member Benefits (& Obligations) create no tenancy interest, leasehold estate or other real property interest in your favour with respect to the Premises. Additionally,
o Labs Members must rectify any damage to the Lab Zone (Premises), or property owned by ACS, (fair wear and tear excepted) caused by the Member;
o ACS, at any time giving reasonable notice may change the location of the Accelerator, referred to as the Lab Zone (Premises);
o ACS Labs Members are not to use the ACS address as their registered address (ABR), however can be used for day to day deliveries;
o Each member will receive an access card upon joining; if you misplace your access card, a fee of $50.00 applies to replace it.
o Lab Members all receive ACS Membership during the period of their Member Agreement, which offering discounts on insurance, access to corporate Qantas Club Membership and the Ambassador Card (discounts on a whole range of products and services www.ambassadorcard.com.au).
o Lab Members can access leading technology including Tech Tables and Interactive Media Hub (Sydney and Melbourne Lab only) for presentations, subject to booking and availability.
o Lab Members can access the following startup/scaleup support:
- AWS Activate, which assists Founders with $10k in credits and $5k in business support to access dedicated tech support for a year.
- $25,000 processing discount with Stripe. Strip will waive all fees on your first $25,000 of card transactions processed in the first year with Stripe. For any Startup already processing with Stripe, they will waive fees on your next $25,000 in processing.
- Microsoft for Startups which provides qualified startups up to USD $120k of free Azure credits for 2 years, plus access to technical support and business enablement support.
- Hubspot for Startups – Hubspot Growth Platform, which is a full suite of software for marketing, sales and customer service with a completely free CRM at its core at a startup-friendly price. A startup with under $2 million in funding means you are eligible for up to 90% off HubSpot software in your first year, 50% off in your second, and 25% off ongoing. A startup who has raised over $2 million in named funding up to and including Series A means you are eligible for up to 50% off in your first year, and 25% off ongoing.
- Google Cloud – Spark Package where eligible startups will receive $20,000 in Google Cloud Platform and Firebase Credits, for 12 months. In addition, startups in the Spark tier are eligible for: Invitations to exclusive, local Google Cloud events, $500 in Qwiklabs credits to kickstart your company’s hands on lab training initiatives, $200/month for Google Maps API, good for 12 months, One year of free GSuite (up to 10 users only valid for new domains) or a year of discounted upgrades to GSuite Business or GSuite Enterprise, an opportunity to apply for their Surge program to extend your credits to up to $100,000 for a second year as your business continues to grow.
Member Obligations may be updated periodically at ACS’ discretion.
When accessing the Lab Zone, including the ACS premises Labs Member must:
o not violate any applicable laws or regulations;
o not defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (including the right of privacy) of others;
o not alter any part of the setup of the Premises;
o not hold yourself out as a representative of ACS or attempt to assume any obligations on behalf of ACS
o not leave any valuable possessions unattended in the Premises;
o immediately report any injuries on Premises to the Office Manager and provide written record;
o respect the Premises and take good care of property owned by ACS at all times;
o comply with the Code of Conduct and House Keeping Rules and any reasonable requests or directions by ACS at all times;
ACS may prohibit or halt any activity in the Premises which in its opinion is objectionable, dangerous, unlawful, infringes the Intellectual Property Rights of ACS or a third party or which is potentially detrimental to ACS’ reputation.
When accessing the Lab Zone network and systems the Labs Member must not:
o Attempt to undermine the security or integrity of ACS’ computing systems or networks;
o Transmit files that may damage any other person’s computing devices or software/content that may be offensive or material or data in violation of any law (including data or other material protected by copyright or trade secrets which the ACS Labs Member does not have the right to use);
- Attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used;
- Install any cabling, IT or telecom connections at the Premises without the consent of ACS (which ACS may refuse at its absolute discretion).
o Labs Member's access to the network and the Lab Zone (Premises) and use of the ACS Membership is at Accelerator Member's risk.
o ACS does not make any representations as to the security of ACS’ network or internet connections. Lab Members must adopt the security measures (e.g. encryption) believed to be appropriate to its circumstances.
Our Member Code of Conduct outlines our expectations for all those who participate in our community, as well as the consequences for unacceptable behaviour.
If you have a team working from the Lab, please make sure each team member (including employees and contractors) are made aware of and agree to this Policy. Founders will be made responsible for any violation of this policy made by your team members. A violation from a team member may result in the whole team being put on probation and/or banned from The Lab.
Lab Members are expected to adhere to the following Good Practice Policy, in order to create a safe, respectful, and productive environment for the Lab to operate.
o Always acting out of respect and concern for others;
o Always behave in a manner that conforms to member standards;
o Respect physical and emotional boundaries;
o Always ask before touching, and check in before discussing topics that may trigger emotional or mental discomfort to those around you;
o Not making assumptions about identity, experiences, or preferred pronouns;
o Not using words or holding conversations that are racist, sexist, transphobic, homophobic, classist, cissexist, ableist or otherwise.
All members, contractors and visitors must:
o Be considerate, respectful and collaborative;
o Refrain from demeaning, discriminatory, or harassing behaviour in speech, in person or online.
o Be mindful of their surroundings and of their fellow members, visitors and contractors of the space. Alert management immediately if they notice a dangerous situation, someone in distress, or violations of the Member Obligations, even if they seem inconsequential;
o Remember that the Lab may be shared with members of the public, please be respectful to all patrons who may be in the office at any period of time;
o Respect and adhere to the Good Practice Policy in its entirety, along with any written ACS guidelines and policies;
o Avoid unnecessary wastage or damage to the Premises or ACS assets and consumables;
o No smoking (including e-cigarettes, regardless of tobacco content);
o Respect others’ space and equipment, including being aware noise, and other distractions. This is a space for working and considerate social interaction. Don’t touch, use, or move others’ property without explicit permission. If in doubt – ask!
o Label your own items: This makes it clear that an item is personal property and not there for the general use of/consumption by the community;
o Please do not touch or consume unmarked food or drink in the fridge or kitchen. Often these items have been purchased for a specific event and are not for general consumption. Items that are free for anyone to consume should be marked as such;
o Be trustworthy, make this space feel safe and comfortable.
ACS is dedicated to providing a safe space where all people regardless of gender, sexual orientation, disability, physical appearance, race, or religion are accepted and respected. Harassment is not tolerated.
Harassment includes but is not limited to offensive verbal comments, related to gender, sexual orientation, disability, physical appearance, race, religion or otherwise, deliberate intimidation, stalking, following, harassing photography or recording, inappropriate physical contact, displaying sexual images in publicly visible areas, unwelcome sexual attention, or advocating for, or encouraging any harassing behaviour. Parties asked to stop any harassing behaviour are expected to comply immediately.
If you are being harassed, or notice that someone is participating in harassing behaviour, please notify the Director of the Lab immediately, or if non-urgent, contact them anonymously after the fact. Any reports of harassment to ACS will be treated as anonymous and your name will not be included in any communication with the offending parties unless specifically requested.
We do not tolerate harassment of any members or visitors in any form. Sexual language or imagery is not appropriate in any part of the office. Members or visitors violating these rules may be banned from further participation in The Lab.
Harassment includes offensive verbal comments related to gender, sexual orientation, disability, gender identity, age, race, religion, the use or display of sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, inappropriate physical contact, and unwelcome sexual attention. Members or visitors asked to stop any harassing behaviour are expected to comply immediately.
Unacceptable behaviour from any member, team member or visitor of ACS Labs will not be tolerated.
Anyone asked to stop unacceptable behaviour is expected to comply immediately. If a member engages in unacceptable behaviour, we may take any action deemed appropriate, up to and including a temporary ban or permanent ban from participation at the Labs.
The Lab is all about an environment to allow collaboration and the ability to complete tasks when needed. These rules are to encourage and ensure the Labs can be used by all members and visitors in an appropriate and safe manner. Continuous disregard for these obligations may potentially see your membership terminated by Management.
To protect the safety of all members, you are expected to comply on time with the law and the requirements of all relevant authorities. In the event that these rules change, you will be sent notification via email but essentially it is your responsibility to keep yourself up-to-date.
Please acknowledge that the Labs is a shared office, workspace and events facility and needs to be used in such manner. Please note desk allocation may change during your membership to accommodate growth and changes of other teams.
We endeavour to have everything here at the Labs clean and working as it is intended however, please tell us immediately if something is broken or not working. This includes the electrics, security, bathrooms/toilets and kitchen facilities.
o Booking of meeting rooms must be made using the online booking systems available.
o ACS reserves the right to accept or reject your booking for any reason at any time.
o If you use a meeting room without having made a booking you may be asked to vacate the meeting room immediately (which you must do), even if not booked by another person.
o Various size rooms are available either in the Lab zone or the ACS Front of House which may be booked subject to availability, some rooms may incur a charge.
o Collaboration spaces where available, are available for short periods up to two hours, unless special arrangements have been made with the Hub team for an extended period.
o You must leave the room as it was when you walked in, including; chairs tucked in, whiteboards cleaned, cups/drink bottles/water jugs removed.
o Labs Member must obtain and maintain appropriate insurance to cover their business including but not limited to: public liability insurance; workers compensation insurance; and insurance to protect your Property.
o You are responsible for any tools of trade and equipment brought into the space. You must provide evidence to ACS that such insurance has been taken out including by providing certificates of currency for the insurance if requested.
o Lab Member must notify ACS of any changes in contact details of the business and/or the primary contact for the Member by emailing the Office Manager. The member must also notify ACS when members within their team cease to be employed.
o Labs Members must supply ACS a copy of their annual financial statements every year, including the year prior to the initial agreement to become a Member as well as quarterly financials, on an ongoing basis. This information is kept confidential, and only used to assess revenue growth of our members in line with internal KPI’s.
Your access card allows 24/7 access to The Labs. The Access card belongs to the member only and cannot be shared with other members, friends, family or co-workers. The Labs are staffed from 8.30am to 5pm Monday to Friday, excluding public holidays. If your access card is lost or stolen, notify management immediately. It is your responsibility to cover the costs of a replacement card. Access card must be returned on or prior to your last day of membership and no later.
Any visitors that enters the Lab, MUST BE accompanied by a Member. For your security, there are cameras fitted throughout the facility and anyone seen with ‘strangers’ in the Lab may jeopardise their membership.
All visitors to Sydney and Melbourne need to be registered to enable Concierge on the ground floor to allow them access to the floor in which the Office Space is located. All Labs members are required to register their own guests using the building management portal (full name, company name and mobile number). Please note that concierge requires 24 hour’s notice before they arrive. Guests arriving for meetings at the Labs must contact the member they are meeting upon arrival.
Fire exits and location of Fire extinguishers will be shown to you on your Induction. If an Emergency situation arises after hours and on the weekend - get out and phone 000. If required, a First Aid kit is located under the sink in the cupboards. To ensure the safety of yourself, your team and the equipment in the Lab, please ensure that doors are kept locked at all times.
Coffee, Tea, Milk, Sugar are provided free of charge, please use responsibly ad there is a fridge provided for residents. Any consumables stored must have your name clearly marked and dated. No plastic bags are allowed in the fridges. Fridges are cleaned every Friday and anything without a name will be disposed.
The Kitchen includes a dishwasher and each Member should place all dirty dishes and cutlery in the dishwasher provided. If the dishwasher is full please put in on. If the dishwasher cycle has finished, please unload and put things away to their appropriate labelled cupboards. All cups, plates and glasses should be rinsed prior to loading into the dishwasher.
We strive for clean desks. This means all paperwork should be tidied away and no clutter left on your desk. Cups, glasses and plates should be taken back to the kitchen and please wipe up all crumbs or spills in the kitchen after use. Lab Members should place any personal belongings in their allocated locker or pedestal if available. No items are to be stored under desks.
Please make an effort to keep the overall Labs neat and tidy. Cleaners visit the premises 5 times per week.
You may bring screens, chargers, computer equipment but nothing that will interfere with our network in the Labs. Servers are prohibited. Out of respect for other residents, please ensure that you do not sit on desks or touch equipment that is left on them. This is a breach of your membership and may result in immediate termination. We operate a no eating at desks policy. This means you are not allowed to eat at your desk. This is to ensure the Labs Zone is kept clean and a professional work environment, but also to keep unsavoury smells to the kitchen area so as not to distract other members.
Many things are shared in the Labs including the printing and scanning machines. You can search for printers and connect to them over the Wi-Fi network. Printing is limited to acceptable use - a couple of pages is fine, a book and bulk marketing material is unacceptable. Members who are taking advantage of the system will be denied access to the printers. If you need assistance, please chat to the Community Manager or Hub Team to replace toner and spare paper can be found at the printers.
A minimum of smart casual attire & shoes must be worn at all times.
Help reduce the spread of illness and stay at home if you’re ill.
If you are the last person in the Labs, please turn off the lights as you walk out.
Male and Female bathrooms are in the main corridor. Please keep them clean at all times. If you do see something that needs rectifying please contact the Office Manager.
All deliveries should be notified to the Office Manager. Large deliveries will require the loading dock and lifts to be pre-booked.
All processes and procedures must be adhered to as defined in the Premises Guide.
Pets are prohibited on the premises - if you require a disability assistance animal, we can provide exemptions.